# Troubleshooting
## Amove.io Cloud Storage Performance Best Practices
Ensuring optimal performance when using Amove.io cloud storage requires proper network configuration. This guide outlines the key best practices to improve speed, reliability, and overall user experience. Following these recommendations will help avoid slow transfers, connectivity issues, and network congestion.
### 1. Use a Wired Ethernet Connection Whenever Possible
* More consistent speeds with lower latency
* No interference from other wireless devices
* Higher reliability for large file transfers
**How to Check Your Connection Type**
* On macOS: Click the **Wi-Fi icon** in the menu bar—if Wi-Fi is enabled while using Ethernet, disable Wi-Fi for a more stable connection
* On Windows: Go to **Settings > Network & Internet** to check if your device is connected via Ethernet.
**When Wi-Fi is the Only Option**
If you must use Wi-Fi, follow these best practices:
1. **Use the 5GHz band** (instead of 2.4GHz) for better speeds
2. **Position yourself close to the router** to minimize signal loss.
3. **Limit interference** by keeping your device away from microwaves, Bluetooth devices, and thick walls.
### 2. Optimize DNS Settings for Faster Cloud Access
DNS (Domain Name System) affects how quickly your device finds and connects to Amove.io’s cloud servers. Using a faster DNS provider can reduce latency and improve connection stability.
**Recommended DNS Providers**
* **Google DNS:**
* Primary: 8.8.8.8
* Secondary: 8.8.4.4
* **Cloudflare DNS:**
* Primary: 1.1.1.1
* Secondary: 1.0.0.1
* **Quad9 DNS:**
* Primary: 9.9.9.9
* Secondary: 149.112.112.112
**How to Change DNS Settings**
**On macOS:**
1. Go to **System Settings > Network.**
2. Select your active network (Wi-Fi or Ethernet) and click **Details.**
3. Go to **DNS**, then click **+** to add a new DNS server.
4. Enter the recommended DNS IP addresses above.
**On Windows:**
1. Go to **Control Panel > Network and Internet > Network and Sharing Center.**
2. Click **Change adapter settings.**
3. Right-click your active network, choose **Properties**.
4. Select **Internet Protocol Version 4 (TCP/IPv4) > Properties.**
5. Choose **Use the following DNS server addresses**, then enter the recommended DNS IPs.
### 3. Set Up Quality of Service (QoS) for Cloud Storage Traffic
If your network is shared with multiple users or devices, configure Quality of Service (QoS) on your router to prioritize cloud storage traffic.
**Why QoS Helps**
* Ensures Amove.io transfers are not slowed down by streaming or gaming.
* Prevents network congestion when multiple devices are active.
**How to Enable QoS on Most Routers**
1. Log into your router settings (**usually at** 192.168.1.1 or 192.168.0.1).
2. Look for **QoS Settings** (may be under “Advanced Settings”).
3. Enable QoS and set priority rules:
* **High Priority:** File transfers, cloud storage services, work applications.
* **Low Priority:** Video streaming, gaming, social media.
4. Save settings and restart your router.
If your router supports **Application-based QoS**, prioritize **file transfer** or **cloud storage** services.
### 4. Ensure Your Internet Speed Meets the Recommended Requirements
Amove.io cloud storage performance depends on your internet speed. **Recommended minimum speeds:**
* **Standard use:** At least **100 Mbps download / 50 Mbps upload**
* **Large file transfers (video editing, backups):** At least **500 Mbps download / 200 Mbps upload**
**How to Test Your Internet Speed**
Go to [Speedtest.net](https://www.speedtest.net/) or [Fast.com](https://www.fast.com/) to check your speed. If speeds are lower than expected, try:
* Restarting your modem/router.
* Using a wired connection instead of Wi-Fi.
* Contacting your ISP to upgrade your plan.
### 5. Manage Bandwidth for Large Transfers
If you are transferring large files, ensure other bandwidth-heavy activities are minimized. Best practices:
* Schedule large uploads/downloads during **off-peak hours** (e.g., overnight).
* Close unnecessary applications that use bandwidth (e.g., video calls, streaming).
* If multiple users share the same internet, **stagger large transfers** to avoid congestion.
### 6. Keep Your Network Hardware Updated
Outdated network equipment can slow down performance. **Checklist for optimal performance:**
* **Router:** Use a modern router that supports **Wi-Fi 6** or **Gigabit Ethernet.**
* **Modem:** If using an ISP-provided modem, check if an upgrade is available.
* **Firmware Updates:** Regularly update your router/modem firmware for security and performance improvements.
### 7. Configure Your Firewall and Security Settings
Some firewall or antivirus settings may block cloud storage services.
**How to Allow Amove.io Traffic Through the Firewall**
**On macOS:**
1. Go to **System Settings > Network > Firewall.**
2. Ensure **Amove.io is allowed** if listed under blocked apps.
**On Windows:**
1. Open **Windows Security > Firewall & Network Protection.**
2. Click **Allow an app through firewall.**
3. Find **Amove.io** and ensure it is **allowed for Private and Public networks.**
### 8. Use a VPN with Caution
While a VPN adds security, it can slow down cloud storage performance. If using a VPN:
* Choose a **high-speed VPN provider.**
* Select a **server close to your actual location.**
* If performance issues arise, **disconnect the VPN.**
**Final Checklist for Optimal Performance**
* **Use a wired Ethernet connection** when possible.
* **Change DNS settings** to Google, Cloudflare, or Quad9 for better speed.
* **Enable QoS** on your router to prioritize cloud storage.
* **Check your internet speed** and upgrade if necessary.
* **Manage bandwidth usage** by scheduling large transfers at off-peak times.
* **Update your router and network hardware** for better reliability.
* **Ensure Amove.io is not blocked** by firewall or antivirus software.
* **Be mindful of VPN usage,** as it may slow transfers.